Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your items.

Returns must meet certain conditions: your items must be in the same condition as when you received them, unworn or unused, with tags attached, and in the original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at ningningyao430@gmail.com. Please note that returned items need to be sent to the following address: NJ Fieldsboro C/O 1170 Florence ,Gate( 102-125) Columbus Rd 08505

If we accept your return, we will send you a return shipping label along with instructions on how and where to send your package. We do not accept items returned without prior return authorization.

If you have any questions about returns, feel free to contact us at ningningyao430@gmail.com.

Damages and Issues
Please check your order upon receipt. If the items are defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it.

Exceptions/Non-Returnable Items
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Sorry, we do not accept returns on promotional items or gift cards.

Exchanges
The quickest way to get the item you want is to return your current item and purchase the new item once your return is approved.

EU 14-Day Cooling-Off Period
Despite the above rules, if the item is shipped to the EU, you have the right to cancel your order or return items within 14 days without giving a reason. As mentioned, your items must be in the same condition as when you received them, unworn or unused, with tags attached, and in the original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
Once we receive and inspect your returned items, we will notify you if the refund is approved. If approved, the refund will be processed within 10 business days to your original payment method. Please note that your bank or credit card company may take some time to process and post the refund.
If you have not received your refund within 15 business days after we approve your return, please contact us at ningningyao430@gmail.com .